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Fedics reference: Cuisine In The Time Of Covid-19 At City Lodge Hotels
Fedics Catering, a Tsebo Solution, provides safe, quality food and beverage solutions to our clients during difficult times. Read our client’s insights and positive feedback, in the following article:
Running a food and beverage service at a quarantine or essential services hotel during the lockdown is a balancing act.
The strict protocols of social distancing need to be observed while serving tasty, nutritious meals three times a day to guests, who have to stay in their rooms as public areas like the restaurant are closed. The City Lodge Hotel Group caters for its quarantine and essential services guests either produced by its own food and beverage teams or produced and delivered by a professional catering company.
Divisional Director: operations, Tony Balabanoff, explains: “Our menus have been developed on a 21-day cycle so as not to subject guests or staff to menu fatigue. Each meal includes hot and cold offerings: breakfast and dinner consist of three-course meals and lunch is a two-course meal, taking into account any religious, medical or allergy requirement. All meals provided to us by Fedics, a Tsebo Catering Solution, are developed with a registered dietitian, ensuring that recommended daily nutritional requirements are met.”
An example of the kinds of dishes on offer:
Breakfast: Toasted muesli, fresh fruit and fruit yoghurt, savoury beef and egg cup OR peanut butter and banana oats. All breakfasts are served with toast and preserves. A balance of carbohydrates and protein is provided for a sustained release of energy throughout the day.
Lunch: As starter, an olive and feta summer salad drizzled with a French vinaigrette served with a choice of butter chicken and turmeric basmati rice and fresh sambals OR tomato, mushroom and broccoli bake served with sautéed potatoes as a plant-based option. Focus is placed on a variety of vegetables with enough fibre to provide an array of nutrients to support the immune system.
Dinner: As starter, a traditional Greek salad served with a choice of either grilled fish with lemon butter sauce, savoury rice and seasonal vegetables OR a vegetable-filled burrito. To end it off, a berry swirl sponge with fruit compote Is available as dessert. The right balance of nutrients is provided to assist in a good night’s sleep.
Feedback from guests on the meals has been positive, with one diabetic guest staying at City Lodge Hotel GrandWest in Cape Town saying, “nothing worse than being fed the wrong food as a diabetic when you have little control. Well done on getting the diet right! Means everything.” Another wrote in a letter of appreciation, “thanks to your dietician and the balanced and flavourful food we have received while staying in your comfortable hotel, you and your staff have been more than helpful and considerate of our needs.”
City Lodge Hotel, Town Lodge and Road Lodge brands do not usually offer room service, but this has become the order of the day as guests are required to eat in their rooms. The team was determined to make this as pleasant and dignified a process as possible under the circumstances. In quarantine hotels, all meals are delivered to the guest’s door on a trolley by a team member wearing appropriate personal protective equipment (PPE). The staff member knocks on the bedroom door, greets the guest and hands them their meal. All meals are presented in disposable containers which are responsibly discarded after use. Once the guest has finished their meal, they place the empty containers in a disposable bag provided and place this outside the bedroom door for collection by a staff member.
Where a tray was used, the tray of discarded disposable containers is collected by a staff member wearing PPE, the bag disposed of in the correct refuse bin and the tray placed directly into the dishwasher. Trays are soaked in water hotter than 80 degrees Centigrade and thereafter sprayed with a sanitising solution of Polycide (a very strong disinfectant cleaner) and left to dry after soaking. There is no cross-contamination between clean trays and dirty trays, or dirty trays placed on sanitised surfaces.
Guests are welcome to order additional portions if they require, which will be charged to their hotel accounts. In addition, the hotel provides a snack solution for in-between nibbles, with guests able to purchase items such as biltong, crisps, chocolates and cold drinks by contacting reception.
Where guests want to buy inessential items independently from local supermarkets, these may be delivered to the hotel and received applying the hotel’s stringent delivery and acceptance of goods protocol. This includes but is not restricted to: goods, where possible, must be received outside the hotel and delivery personnel must not be allowed to come into the hotel; all outside packaging must be sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened; outside packaging, where applicable, is discarded immediately and individual goods wiped down with Polycide; all surfaces that come into contact with delivered goods are sanitised; appropriate PPE worn by staff throughout; and correct handwashing procedures followed.
City Lodge Hotel Group’s chief operating officer, Lindiwe Sangweni-Siddo, says, “We remain hoteliers, even during the lockdown, and want to ensure that our guests are comfortable, happy and safe. Being in quarantine is not easy, neither is being away from your family as essential workers, and we know our guests look forward to mealtimes. Our teams try as far as possible to ensure all of our guests’ dining needs are met. Our #Café restaurants may not be open but we do our best to recreate the experience, following strict safety protocols, in our guests’ rooms.”
In these extremely challenging times, we would like to share our heartfelt support and solidarity with you and your families. At Tsebo, the health and safety of our colleagues, customers, partners and the communities in which we operate is our number one priority. We have a nearly 50-year legacy of providing responsible workplace management solutions and we are committed to doing all we can to keep everyone safe.
As governments around the world are implementing measures to contain this public health crisis, we have been taking strict precautions to protect our colleagues and their families, while securing customer service. Various businesses in the Tsebo family, are considered essential during times of crisis as we form part of local food supply chains, the security industry, as well as a critical player in public health and hygiene. Furthermore, we have extensive contingency plans in place securing our supply chain and ongoing businesses.
Tsebo Solutions Group established a joint Crisis Management team that meets daily to monitor the COVID-19 situation. This committee is in daily contact with the relevant government agencies and public health authorities to ensure we are informed to take the necessary decisions and actions. We have been proactively implementing a range of precautionary measures, from stringent sanitation and cleaning protocols, to workplace distancing, work-from-home policies and international travel bans.
For more information on Tsebo’s response to the virus, business contingency plans, preventative educational campaigns to minimise the spread of the virus and more, please visit Tsebo’s:
Please note that Tsebo has established an email address Assist@tsebo.com which is available to our customers as one central channels of communication for any request or enquiry. The emails are received by Senior Management who ensure that requests for assistance are actioned as soon as practically possible.
In closing, we are here to support you. Please don’t hesitate to contact us should you require any help or assistance.
In these extremely challenging times, we would like to share our heartfelt support and solidarity with you and your families. At Tsebo, the health and safety of our colleagues, customers, partners and the communities in which we operate is our number one priority. We have a nearly 50-year legacy of providing responsible workplace management solutions and we are committed to doing all we can to keep everyone safe.
As governments around the world are implementing measures to contain this public health crisis, we have been taking strict precautions to protect our colleagues and their families, while securing customer service. Various businesses in the Tsebo family, are considered essential during times of crisis as we form part of local food supply chains, the security industry, as well as a critical player in public health and hygiene. Furthermore, we have extensive contingency plans in place securing our supply chain and ongoing businesses.
Tsebo Solutions Group established a joint Crisis Management team that meets daily to monitor the COVID-19 situation. This committee is in daily contact with the relevant government agencies and public health authorities to ensure we are informed to take the necessary decisions and actions. We have been proactively implementing a range of precautionary measures, from stringent sanitation and cleaning protocols, to workplace distancing, work-from-home policies and international travel bans.
For more information on Tsebo’s response to the virus, business contingency plans, preventative educational campaigns to minimise the spread of the virus and more, please visit Tsebo’s:
Please note that Tsebo has established an email address Assist@tsebo.com which is available to our customers as one central channels of communication for any request or enquiry. The emails are received by Senior Management who ensure that requests for assistance are actioned as soon as practically possible.
In closing, we are here to support you. Please don’t hesitate to contact us should you require any help or assistance.
Stay safe,
TSEBO SOLUTIONS GROUP MANAGEMENT TEAM
Date: 12 March 2020
We are all concerned about the spread of the Coronavirus which has affected many countries.
Tsebo Solutions Group have been tracking the outbreak from the start and have planned our responses in advance. We are well prepared to support our people, our clients and our communities in addressing this challenge, and some of the measures we are taking are.
We have strengthened our hygiene measures at all offices and at client sites to reduce the risk for customers and staff
We are conducting intensive training, education and recommunication of hygiene practices throughout our business
All non-essential travel has been restricted
We are supporting our clients in their specific needs daily
As always we remain vigilant and responsive to the situation and the needs of our people as the situation develops.
We encourage everyone to remain calm, and take heed of the recommended personal hygiene measures that support the containment of any such outbreak.
Our COVID-19 Policy
Our COVID-19 Policy
Remuneration and Compensation Queries
REMUNERATION AND COMPENSATION
As the Tsebo Family, we face the COVID-19 pandemic together.
We are deeply concerned with our staff wellbeing, and since the start of the pandemic we have worked closely with our clients, the authorities, and related parties to uphold their rights and maintain their livelihoods as much as possible. Tsebo executives and management have taken voluntary pay cuts to fund an internal support fund for the benefit of affected colleagues.
Tsebo is compliant with all labour legislation. This is a pillar of our value system and culture. Tsebo will never withhold any remuneration due to qualifying employees including TERS payments. All monies due to staff will always be paid in full. According to TERS regulations, payments cannot exceed the average salary. If there is an excess or the client pays the staff salary, then TERS must be refunded to UIF.
Tsebo is not aware of any employee that has not been paid accurately according to the terms of the TERS funds and their hours worked, and we are working extremely hard to ensure that TERS payments are applied correctly.
If anyone does not understand their remuneration or feels that they have been incorrectly remunerated, we want to know. Please use the numerous communications channels which have been and remain available if you have queries – these include approaching your divisional line management, contacting HR, our website, WhatsApp, SMS contact lines or send an email to: payqueries@tsebo.com
All queries will be investigated thoroughly, and if there is a discrepancy, we will rectify it immediately.
We intend to support you - our staff - by being fair, transparent, and available
Tsebo is here to support you with your queries related to salaries, wages, payslip details, UIF-Covid-19 TERS, leave or any other related matters. For any assistance or guidance, please contact your:
Our people are on hand to help you in every way possible. Through this difficult time, it is important that we take care of ourselves, our families and our clients and remember to follow the basic hygiene rules.
For more information on Tsebo Remuneration and Compensation queries, please click here.
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