Fedics Site Services, a subsidiary of Tsebo Outsourcing Group, was awarded ISO 9001:2008 certification, an internationally recognised standard for quality management systems ensuring a customer-centric focus and control systems for vital business disciplines from HR to finance.
A total of five Fedics’ sites were accredited by PwC’s Certification and Accreditation Division with all major sites expected to follow suit. The accreditation enhances various methodologies to improve quality standards, labour efficiency, food safety, customer service, health and safety awareness as well as the overall profitability of the business.
“The quality and sustainability of robust management processes ensures Fedics’ a competitive advantage in a frenetic market. It keeps our eye on the ball and ensures that we constantly evaluate ourselves with the best interests of our customers in mind,” explains Andrew St Clair-Laing, Managing Director at Fedics Site Services.
Adri du-Plessis, senior manager at PwC’s Certification and Accreditation Division said “Fedics Site Services has adhered to the highest global standards and the awarding of the ISO 9001:2008 accreditation is testament to the company’s commitment to meet customer expectation whilst adhering to world-class practices.“