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Fedics’ service staff benefit from STAR training

In an ongoing bid to provide “nutritional healing that improves the patient journey” staff from Fedics’ inland region recently completed the Bronze level of their STAR training.

Fedics is the first catering solutions business in South Africa to implement dedicated ward hostesses to manage the “patient experience” and ensure that they are well cared for. The STAR training platform was created for Fedics Healthwise hostesses, front of house managers and catering managers working in hospital care units. Staff attend three levels of training – Bronze, Silver and Gold – and write an assessment to qualify for a STAR pip, which they display above their name badge.

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The one-day Bronze training took place in October last year across hospitals in Sandton, Morningside, and Wits Donald Gordon, Emfuleni and Vereeniging in Gauteng;  Potchefstroom in the North West; Ermelo, Highveld and Secunda in Mpumalanga and;  Howick and Victoria in KwaZulu-Natal.

The Bronze training covered:

  • How to deal with different types of patients.
  • Putting patients’ needs first.
  • Meeting patients’ needs.
  • Why the temperature and quality of the food needs to meet a prescribed standard.
  • Recognising a patient’s specific dietary needs and dishing up accordingly.

“In addition to improving patient care and service, the STAR training has the added benefit of motivating staff, who come to understand and realise how important their role is in patient care,” said Chrize Prinsloo, Fedics: Front of House Executive. “Happy employees definitely result in happy patients and customers.”

The Silver Star training will commence in February 2020, followed by Gold training later this year.