The results were announced at the World Travel Awards™ Africa & Indian Ocean Gala Ceremony 2018 that was held at The Durban International Convention Centre (Durban ICC). Tsebo Solutions Group has enjoyed a rewarding partnership with Air Mauritius due to the enhanced dedication of its staff in delivering the highest level of customer service and ensuring the area is always kept in pristine condition for guests to enjoy.
“Prior to the establishment of the contract, we conducted an audit and found that many areas within the lounge were not properly maintained. Once we were awarded with the contract, we put in place proper planning and cleaning systems to ensure that the area was always kept clean and that we delivered service excellence,” said Sylvain Meyepa, Country Manager – Tsebo Solutions Group Mauritius.
Tsebo Solutions Group has sought to upskill staff beyond the responsibilities of their job titles by equipping them with the skills to service guests in areas that go beyond their day-to-day responsibilities.
“We look forward to our continued partnership with Air Mauritius and we believe we will continue to reach new heights through our work together,” says Meyepa.